Hilton Reviews

I was on the Hilton official site. I booked a room for 4 nights and put in on my AMEX card. I got a confirmation that showed an additional $353 for a service fee. Not shown to me when I booked my rooom.
I called to cancel and get my money back and they refused. Said it was a no refund reservation. I called AMEX and they said that they will start a complaint for me. The rep said he could see that there was another similiar complain too. What they did was put my reservation thru a site called Get a Room. So be careful out there. I don't not get scammed. This was only my first or second time in many years. I thought that I was on a reputable company's site. I guess you can trust anyone anymore.!

I was recently a guest The Homewood Suites Hotel in Edina, MN on August 17th 2022 room 141. I was confident this was a good choice because it's a fairly new hotel and had good reviews.

Upon my arrival I was impressed with the cleanliness of the hotel. My room was great, very clean. The next morning I pulled the comforter and sheets down to the bottom of the bed and was shocked (under-statement) at what I saw!
The fitted sheet along with the top sheet had stains on them that looked like partial blood/urine/some sort of bodily fluid! It was disgusting and I was horrified! I couldn't believe that I had slept in that bed all night. It made me wonder if the sheets had been changed and also got me thinking, had I been sleeping all night on dirty pillows as well?!

I took pictures and immediately went to the front desk and asked for the manager. I showed her the photos and could tell she was some what taken back. She asked me if I would like points or a refund and I took the refund. She was very pleasant but there was no apology of any kind.

I shared the photos with other people & they were all in shock so it got me thinking more about it. My husband has traveled with his job for many years and has Lifetime Diamond status with Hilton, he/his company have given them a lot of business and all I was given was a one night refund. After sleeping in that sh*&t! One of their sites clearly states for complaints you can reach out to the president of Hilton, Christopher Cassetta, which I did (twice) and no response. So I am making sure that I get this out to as many social media sites as possible. HORRIBLE CUSTOMER SERVICE! See attached photos, how would you feel knowing you just spent the night in this?!

I had made a mistake on my reservation and when tried to correct it I ran into their robots but received no remedy. I always use to book with thembut they were ok to lose me as a customer for one mistake out of approx 100. I even send an email to the CEO and still no reply. That shows you much they care.

I should have known when we got to our room. On our first day, I had to call the maintenance because the towel rack was loose and threatened to fall on us while in the shower. There was a spider web (!) on the fire emergency sprinkler that I also asked to be cleaned. Never mind, let's go on with our vacation. Next day, the spa turned the vacation to Horror: the glass door of the shower fell off its handle while our son was getting out of the shower… and cut him on many places on his leg, foot, and toes. Unpleasant pictures attached, showing how devastating the damage was (in short 18 stitches and lifelong scarring). The staff was supportive at the time of the incident, they changed our room because our son was in a wheelchair, so they put us on the ground floor where the suites were located. They also covered all the medical costs but paid, only after I asked, the equivalent of one night of stay at their hotel, while our holiday that was still going on in Egypt for 3 more days, was ruined. And they have absolutely refused to admit any negligence and have refused to provide any proof that their installation was technically OK. They claim, in the email chain that followed, that their technical inspection revealed all was OK at their side, but they refused to exhibit that proof. When we checked out, the Front Office manager tried to make me sign a piece of paper which was basically saying I was relieving the hotel of all future responsibility regarding the injury sustained by my son. Of course, I did not sign that and claimed damages to the hotel. They firmly denied all liability and clearly expressed it was not their fault nor responsibility. Hilton rejects all responsibility and has not made a single effort since we left their premises to smoothen the situation, nor enquire about our son's health. At this stage, Hilton management has disappeared from the conversation, and I have been dealing with their Insurer Chubb. After we requested compensation from them for the damage incurred, their insurer wrote to me:

"they [the hotel] never asked to be compensated for their property damages, due to the act of the son"

Yes, you read that right! Unprofessional, dealing in bad faith, and withholding information. Bravo!

So, Hilton Luxor now rhymes with disappointment, anger, let down and irresponsibility. Are you planning to stay there? I won't wish you a good stay, I will wish you "Good Luck" and "Bon courage".

-Hosekeeping does not show up unless you request. Did not have my room cleaned because of this policy.
-Noise coming from pool area never stops, I got a room on 4th floor could not sleep until 2:30 AM. There is no limit how late people are in pool area.
-Receptionists with attitudes.
-No water in the room. Have to purchase from a vending machine. A 4-star hotel cannot afford a 10 cents bottle of water?
Will not be coming here again.

I had a problem with Hilton Honors and they managed to fix it quickly.

t’s is the hottest day ever in the UK. I’ve just driven my 89 year old mother 3 hours to go to a family funeral. My mother needs to use a wheeled walker to get about, has a heart condition and really struggles with the heat.

Therefore when booking a hotel I looked for one that had air conditioning. Pretty clear on the site I would say. But still. I phoned anyway to check and confirm.

I also asked for a room near reception / on ground floor. I got an email to confirm that (2nd photo).

We get to the hotel and:

(a) the room is on the on the 1st floor, and even for an able bodied person is 2 or 3 minutes walk (room 131). Not so quick for an octogenarian with a walker. Thank god I had put the wheelchair in the boot against my proud mother’s wishes.

(b) the room does not have air conditioning. Wonderful. I show the lady at reception the hotel profile on booking.com which pretty clearly says facilities include air conditioning. She accepts and admits that it does say that. But apparently it’s not “all rooms”. So that’s ok and not at all misleading is it.

We complain. There are no rooms left with air conditioning. Our room is still a long walk from reception.

They do not even have a fan they can give us. Attitude of “sorry there’s nothing we can do”

But you know what. A lovely elderly gentleman who is staying here over hears us and says he has a spare small fan in his room that he can lend us and goes and gets it.

I am also told we are expected to still pay full rate.

Unfortunately there doesn’t seem to be a suitable alternative within 40 miles to stay at. So we are stuck here.

So. We go to the lift. Guess what. It’s out of order. You really couldn’t make it up. So we wait around whilst the duty manager tries to find a key to a cupboard to get it working again. She cannot find the key to the cupboard. But don’t worry. There’s even longer walk to the hotel.

I’m waiting to see if we get an appropriate response. I do not expect to pay the full amount. Over to the hotel. And if they fail to act will raise as a dispute with the card company as quite simply we have not been provided with the advertised and promIsed facilities.

Right time for a nice shower. Hmmm. Not so nice. Filthy shower tray. Lovely. That’s appealing for a purportedly luxury hotel.

Utterly disgraceful. But hey. We got a free cookie because it’s a Doubletree Hilton. That makes up for it right? One of the worse hotel experiences I can recall and can categorically say will never stay at this chain again.

I did look for a way to contact Hilton Hotels directly but there was nothing on their website that I could find that would give me the opportunity to provide private feedback.

I made a reservation for a stay using the only phone number at the hotel site *******090 which appears to be a contracted company "Reservations.com." The phone tree was poor but I managed.

Then the conference was changed and I had to cancel... but, after going through the phone tree twice, the automated messages said no cancelling until a week before my intended stay. When I called back using the number from the confirmation, again for Reservations.com *******090, the phone tree took half the information then said it couldn't help and put me on hold for a person. The person couldn't find the reservation number (repeated multiple times) nor my information and told me to call the hotel directly and gave me a number *******281. I did so and went through the same problem of a phone system that couldn't handle a voice call, after giving it 3 data points it didn't understand the last one. (Frankly, it sounded like the same tree). The system put me on hold and finally I got a person. And the connection was filled with static and took some adjusting for me to understand her. She did say it was their system.

That person was able to cancel my reservation (after I gave all the information for the nth time. But clearly had to follow a script that included me listening to another sales pitch even though I already said I'm never attempting to stay at a Hilton again if I can help it. This is a Hilton problem, not an individual hotel problem. This is not hospitality. This is being processed meat.

I stay here last night. Tiny room, room service £21 for a pizza (no thanks). At 0700hrs, 0728hrs and 0751hrs I tried to call reception to get shuttle bus times and got no reply. When I arrived at reception I was informed that they were too busy to answer. I am a HHonors Diamond member but would not choose this hotel again. Poor service, poor room, poor bed, overpriced services.

They took 600 dollars from never told me can't get my money back can't get to stay where I want they got to keep the money Highway robbery I'm done with the Hilton